Registered No 33014286 VAT Number NL004983269B01
Use of reservations
User represents and warrants that he or she is at least 18 years of age and possesses the legal right capacity and ability to enter into the agreement with KLM to which these Terms apply ("this Agreement") and to use this Website in accordance with these Terms. User agrees to be financially responsible for all use of this website (as well as for use of User's account by others, including without limitation minors living with User). User agrees not to assign, transfer or sublicense User's rights pursuant to this Agreement. User may allow other members of User's household to use this Website under User's name or account, provided that User hereby agrees to pay all charges that they incur and to be responsible for all other aspects of their usage. User agrees to supervise all usage by minors of this website under User's name or account.
The reservation features of this Website are provided solely to permit User to determine the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business, and for no other purposes. Without limitation, User shall not make any speculative, false or fraudulent reservations or any reservations in anticipation of demand. User represents that he shall not for direct or indirect commercial use reproduce, use, block, overwrite, copy, distribute, retrieve or monitor any content of the Website by using any kind of process, systems, device (screen scraping), robot, software, spider, search engine or any other automatic or manual mechanism without prior written consent of KLM. User represents that he shall not interfere in any manner whatsoever (by, including but not limited to, making available files containing corrupt data or viruses) with the proper operation or functionality of the Website and shall not take any action that will or could impose an excessive or disproportionately load on the Website infrastructure. User agrees that the travel services reservations facilities of this Website shall be used only to make legitimate reservations or purchases for User or for another person for whom User is legally authorised to act. User agrees to abide by the applicable terms or conditions. User shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of this Website, other than taxes on revenues thus accruing to KLM.
Intellectual property rights
This Website is owned by KLM and operated by KLM and/or its suppliers. The intellectual property rights, including the copyrights, in the material contained in this Website and any KLM trademarks and brands included in that material belongs to KLM and/or its licensors and/or its suppliers.
No material, information, software, products or services obtained from this Website may be modified, copied, displayed, performed, licensed, reproduced, republished, uploaded, posted, transmitted, sold, distributed, researched, recovered, monitored or retrieved in any way, without the prior written permission of KLM. User may only download one copy of the material on a single computer for User's own personal non-commercial use only, provided User keeps intact all accompanying copyright and other proprietary notices.
Fake KLM messages
Did you receive an e-mail about a flight that you did not book? Or did you receive a message that in any other way looks like a fake e-mail to you? This may be an attempt to retrieve your personal information (also known as phishing), infect your computer or encourage you to join a fake lottery or contest. Fake e-mails can look just like real KLM e-mails.
Such messages you can recognise by:
- the lack of a personal salutation
- urgent request to answer
- poor grammar and spelling mistakes
- a link to an unknown web address
KLM will only send you 3 types of messages:
- Commercial messages: these e-mails inform you about promotions or special offers, as well as new destinations and services provided by KLM. You only receive these e-mails after signing up. You will never be asked any personal details in response to these e-mails. You will be redirected to the KLM website to complete any actions.
Information about your trip: if you booked a trip, you may receive an e-mail asking you to provide certain details required by the authorities in your destination country . We will also send you an e-mail reminding you to check in. These e-mails always contain some information you will recognise (e.g. your reservation number or Flying Blue number). You will be redirected to the KLM website to complete any actions.
- KLM messages inviting you to take part in a KLM survey for satisfaction or service conformity measurements, such as the ‘Quality Observer’. These messages always contain a link to the survey. The survey you receive after your trip is conducted on behalf of KLM by independent research agency Kantar, through its service provider Qualtrics. The official e-mail address of Qualtrics for this survey is firstname.lastname@example.org.
Examples of fake e-mails
Unfortunately, many fake e-mails are being sent at the moment which give the impression to be sent by KLM. This is not the case. For example:
- Mails sent by email@example.com and other parties are not from KLM and contain a contest that is not initiated by KLM. The links in the e-mail redirect to http://blue13.squadrupee.com which are not from KLM.
- Mails sent by firstname.lastname@example.org and other parties are not from KLM and contain a contest that is not initiated by KLM. The links in the e-mail redirect to http://trk.lasurk.com/ or giveaways-web.com/ which are not from KLM.
How to treat fake KLM e-mails
We recommend not responding to this e-mail, to not click on any links or open any attachments and to provide no personal information.
Let us know! Reliable KLM e-mail addresses
E-mails sent by the below-listed e-mail addresses are real KLM e-mails and are used most frequently to communicate:
- E-mail addresses ending in @account-klm.com
- E-mail addresses ending in @infos-klm.com
- E-mail addresses ending in @ici-klm.com
- E-mail addresses ending in @account-airfrance.com
- E-mail addresses ending in @infos-airfrance.com
- E-mail addresses ending in @info-airfrance.com
- E-mail addresses ending in @service-airfrance.com
- E-mail addresses ending in @ticket-airfrance.com
- E-mail addresses ending in @connect-passengers.com
- E-mail addresses ending in @bluebiz.com
Sometimes, we may also send you an e-mail from one of these e-mail addresses:
Misleading campaigns on social media
On social media (including WhatsApp) you may also be faced with misleading campaigns, offering free tickets or tickets at reduced fares. These include so called "Like and Win" campaigns. We’d strongly advise you not to take part in any campaigns that were not published on one of KLM’s verified social media accounts. In case of any doubt, please contact us via social media.
The information, software, products, and services published on this Website may include technical inaccuracies or typographical errors. KLM and/or its suppliers make no representations about the suitability of the information, software, products, and services contained on this Website for any purpose. All such information, software, products, and services are provided "as is" without warranty of any kind. KLM and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall KLM and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Website or with the delay or inability to use this Website, or for any information, software, products, and services obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, strict liability or otherwise.
The foregoing does not apply in the event of wilful misconduct or gross negligence on the part of KLM and/or its suppliers and/or in the event of damage resulting from death or injury.
The prices stated on the KLM website are shown in one specific currency for each country. However, it is possible to pay in a different currency. This process is called Multi Currency Pricing. The relevant middle rate is used to convert the original currency into the preferred payment currency, with the addition of a fixed surcharge. This surcharge is market-based and KLM always endeavours to keep this fee (including the middle rate applied) lower than the rates applied by credit and debit card-issuing institutions like banks. However, KLM cannot be held liable for any differences in these rates.
If the payment currency is different from the currency charged to your credit or debit card, the bank issuing the card will convert the rate. KLM cannot be held liable for this conversion.
If you have chosen to pay in a currency other than the original currency on the KLM website, the institution issuing your card may still charge a fee. This depends on the country and bank. These fees are called ‘overseas charges’ or ‘cross-border charges’ and are not related to exchange rates. These fees are also charged by the card-issuing institutions responsible for the currency conversions. This is an agreement between the card-issuing institution and the cardholder. Consequently, KLM cannot be held liable for these fees.
Links to third parties' websites
This Website may contain links or references to or parts of other Internet sites maintained by third parties. KLM does not operate or control in any respect any information, products or services on such third-party sites neither the accessibility thereto. Third party links and references are included solely for the convenience of users, and do not constitute any endorsement by KLM and/or its suppliers. User assumes sole responsibility for use of third-party links and references.
Any third party that wishes to establish links to this Website should notify KLM of their intention prior to doing so. KLM reserves the right to deny permission for any such links to this Website. If, however, KLM gives its permission for any such links, KLM is not under any obligation to establish reciprocal links with the third party.
As a condition of use of this Website, the User agrees to indemnify KLM and its suppliers from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims resulting from User's use of this Website.
Modification of these terms
KLM reserves the right to change these Terms at any time. User is responsible for regularly reviewing these Terms that are on a continuous basis put at the disposal of the User by including them in this Website. Continued use of this Website following any such changes shall constitute the User's acceptance of such changes.
KLM reserves the right to make and have made any and all changes to this Website at its sole discretion without notice to the User. In case of violation of these Terms, KLM reserves the right to immediately and without any notice block the Users access to the Website and/or take any action or to make any claims considered necessary or appropriate to obtain compensation.
These Terms refer only to the use of this Website and separate terms and conditions apply to airline carriage, prize draws or any other promotion, and other services.
This Agreement shall be deemed to have been made in Amstelveen, The Netherlands and shall be interpreted, and the rights and liabilities of the parties hereto determined in accordance with the law of The Netherlands, without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the courts of Amsterdam, The Netherlands for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement.
User acknowledges that no joint venture, partnership, employment, or agency relationship exists or arises between the User and KLM as a result of this Agreement or use of this Website. User agrees not to hold himself or herself out as a representative, agent, or employee of KLM and that KLM will not be liable for any representation, act or omission of the User. Throughout this Website the terms "partner(s)" and "partnership(s)" are used to refer to individual marketing or co-operation agreements and not to any relationship which has specific legal or tax implications. KLM cannot therefore accept any liability for the conduct of these partner organisations.
KLM's performance of this Agreement is subject to existing laws and legal process and nothing contained in this Agreement is in derogation of KLM's right to comply with law enforcement requests or requirements relating to the User's use of this Website or information provided to or gathered by KLM with respect to such use.
If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.
This Agreement constitutes the entire agreement between User and KLM with respect to the use of this Website. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Version: June 2020